01TELGO messaging programs
These SMS Terms apply to messages sent by Vonoip Systems, LLC D.B.A. telgo.io under the TELGO brand. They supplement our Terms of Service and Privacy Policy.
Depending on the program you specifically choose, TELGO messages may include account and service notifications, customer-support responses, billing reminders, and requested updates. Promotional messages about TELGO products or offers require a separate marketing opt-in. Not every program is available for every account; the enrollment disclosure identifies the messages included in your selection.
These terms do not enroll you in text messaging. They also do not apply as the sender’s terms for an unrelated business simply because that business uses TELGO’s platform.
02Your choice to receive texts
Enroll only through the opt-in method presented for the specific program. You must be the subscriber or an authorized user of the number you provide. Where offered, messages may be recurring and sent using automated technology.
Consent to marketing texts is not a condition of purchasing TELGO services. Providing a number, opening an account, or accepting general service terms does not automatically subscribe you to promotions. A request for a support response does not enroll you in recurring marketing. You may choose informational messaging without choosing promotional messaging.
03Frequency and charges
Message frequency varies with your selected program, account activity, and support interactions. A program with a specific frequency will disclose it when you enroll.
Message and data rates may apply. Your mobile provider’s charges are your responsibility. Contact that provider for details about your plan. Any separate TELGO business-messaging usage fees are governed by your service order.
04Stopping messages
Reply STOP to the number that sent the message to unsubscribe. You may receive one non-promotional confirmation that the request was processed. No further messages covered by that opt-out will be sent unless you subsequently provide the appropriate consent again.
You can also withdraw consent or request help stopping messages by calling 855-978-3546. We honor other reasonable methods of revoking consent as required by law; the STOP keyword is not the only permitted method. Tell us the number involved and the program or sender, but do not provide your password.
An opt-out may affect multiple programs using the same sending number or broader messaging where required by law or carrier handling. We will not move you to another number to evade your choice. Opting out of texts does not by itself cancel your TELGO subscription; other appropriate service communication channels may still be used.
05Help and support
Reply HELP to the sending number for messaging assistance, or call TELGO at 855-978-3546 (855-97-TELGO). If a business other than TELGO sent the message, contact that business for its program support and choices.
Keep your contact details current. Before relinquishing or changing your mobile number, notify us or opt out so messages are not directed to the next subscriber.
06Delivery and safe use
Delivery depends on mobile networks, compatible devices, coverage, and carrier filtering; it is not guaranteed. Messages may be delayed or fail to arrive. Carriers are not liable for delayed or undelivered messages to the extent permitted by applicable law. This does not limit rights that cannot lawfully be excluded.
Do not use SMS/MMS for emergencies. Avoid sending passwords, full payment-card details, or other highly sensitive information by text. A text message may be visible to other people with access to your device or messaging account.
07Messaging privacy
Our messaging privacy provisions explain how we handle mobile numbers, message records, and consent. Mobile information and opt-in consent are not sold or shared with third parties or affiliates for their marketing. Operational providers may process information to deliver and support the program under the restrictions described in that policy.
08Program updates
We may update or discontinue a messaging program subject to applicable law and any agreement with you. A material change in message purpose or use of your consent requires new notice and, where required, new consent. Merely updating these terms does not expand the permission you previously gave.
09Program operator
Vonoip Systems, LLC D.B.A. telgo.io
telgo.io
Support: 855-978-3546